Privacy Policy
Introduction
This privacy policy ("Policy") explains how Gorkha Grub Pvt. Ltd. ("Gorkha Grub", also referred to as "we," "us," or "our") collects, uses, and protects any information you provide when using our website.
Gorkha Grub is committed to safeguarding your privacy. If we ask you to provide any information that may identify you while using our Platform, please be assured it will be used strictly in line with this Policy.
Please be aware that our Policy may change from time to time without prior notice. We encourage you to review this page periodically to stay informed of any updates. This Policy applies to both current and former visitors and customers of our Platform. By accessing or using our Platform, you agree to the terms outlined in this Policy.
What information do we collect?
We learn, collect, and store your personal information (that we consider necessary) when you use our website. We use this information to provide you with a safe, efficient, smooth, and customised experience, which includes, without limitation, displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and latest promotional offers. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.
Information we gather
We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address, telephone number, e-mail address and other contact information, date of birth, gender, financial information such as bank account information, credit/debit card or other payment instrument details and any other information that you provide during your time on the Platform. You may choose not to provide certain information, but this could prevent you from taking full advantage of our websites various features.
Do we share the information we receive?
Respecting customers’ privacy is not only an important part of our business but one of the core philosophies of our organisation. We never have and never will commercially exploit such information by selling it to third parties. We share customer information only as described below, and in no other manner:
1) Third-party service providers
We employ other companies and individuals to perform some functions on our behalf. These functions include but are not limited to fulfilling orders, delivering packages, analysing customer data, providing marketing assistance, providing search results and links, and processing payments. For optimum fulfilment of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound to not use it for any other purpose.
2) Compliance with law
We may be required to share customer information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution, and punishment of offences. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of The Souled Store, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction.
3) Business transfers
As we develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, all information, including personal information collected and stored by us may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which all such information is transferred to one or more third parties as one of our business assets.
4) With your consent
Other than as set out above, you will receive notice when information about you might go to third parties and you will have the option to choose whether or not you’d like such information to be shared.
Is your information secure?
In one word, absolutely. The security of your information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.
However, we shall not be responsible for any breach of security or for any action of any third parties that receive users’ personal data or events that are beyond our reasonable control including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, etc.
What about links to other websites?
Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website. Hence, any information you share whilst visiting such sites is not governed by this Policy and we would not be responsible for the protection/ privacy of such information.
What choices do you have?
1) You can add, correct, update, modify or review your personal information on a regular basis. However, whenever you update information, we usually keep a copy of the previous version for our records.
2) If you do not want to receive emails or messages from us, please get in touch with our customer care team to de-list your e-mail ID.
3) You can choose to not provide your personal information or consent for usage of your personal information, subsequently withdraw your consent or ask for deletion of your personal information. However, this might not allow you to take full advantage of the features of our Platform.
4) You can choose to delete your account from your iOS device by visiting 'My Account' section on the app. However, this might not allow you to take full advantage of the features of our Platform.
Who should I contact with my grievances regarding this Privacy Policy?
If you have any questions or feedback regarding this Policy, you may contact us using the information below:
Email: gorkhagrub@gmai.com
Contact Number: +917363073303
Whatsapp: +917363073303
Timing: Monday to Saturday- 10 am to 6 pm